If one Ethernet cable doesnt work and you have another one nearby, try the other Ethernet cable to see if that works. this is useless with XPS 13 7390 2-in-1. Ethernet LAN data transfer rates: 10,100,1000 Mbit/s. It looks quite small so I'm worried it might suffer the same heat issues that other small hubs can experience, can anyone give me their experiences with it? application/pdfDell Inc.Dell USB-C Mobile Adapter DA300 User's GuideUser's GuideUser's Guide Ethernet 2. I guess the Install noted for DA300 are lacking these steps - hope these help someone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Typeipconfig /flushdnsand selectEnter. Theoretically, it will take less than a second to . Open Device Manager. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults. I have an Dell E7470 and having issues with Ethernet connection. Thanks. On your router, make sure the Ethernet cable is plugged into the correct Ethernet portnot the Internet port thats used to connect your modem and router. Is there any reason this would be. To do this, select the Start button, then select Settings > Network & Internet > Ethernet . Typenetsh int ip resetand selectEnter. Right-click on your computer's active network adapter and click on Properties. Most comprehensive, compact 6-in-1 USB-C adapter ? <> Expand the Network Adapters category. I have been trying to find the solution for a long time. Just tested that with my 2017 MBP and the Dell DA300. If youre using an Ethernet connection and cant connect to the internet, there are a few things you can try to try to fix the problem and get connected. - Also did not do the firmware update from the Dell pages as this from date June/2019, so I assume that is also old news and my D6000 probably has the latest firmware? Easy plug and play. 2018-01-31T11:33:18+08:00Acrobat PDFMaker 18 for Word2018-02-12T10:41:38-06:00 Brand compatibility: Dell, compatibility: Latitude 3390 2 . To do this, select theStart button, then enter settings. If theres an error, such as one that says Action needed, select Ethernet to view your Ethernet connection settings. When I connect Ethernet cable to laptop without docking station it works fine. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. Also read through =How to troubleshoot Performance, Display, Network issues with Dell Universal Dock D6000. Hope someone can help here - as this is driving me nuts. Both the USB-C and USB-A are capable of data transfers at a rate of 10Gbps. From the Advanced tab, scroll down and select Power Output from the Property column, and then select 75% in the Value drop down. Run network commands. USB ports used for keyboard and mouse work fine, display works fine but the ethernet connection hardly ever works. Make sure the Ethernet cable is securely plugged into the Ethernet port on both your router and Windows 10 PC. It can also help to fix the problem where you can connect to the internet but can't connect to shared network drives. -> NOTE - when I restart with DA300 still plugged in - it didn't work - when I plug-in after restart it works - I now have ethernet connection. Select the Start button, then select Settings > Network & Internet > Status > Network reset. Is there any reason this would be? Please try this and let me know the outcome. Check the network status in Settings. If your router is a Wi-Fi router, try to connect to Wi-Fi and see if you can get connected. This may help pinpoint what is going on. If it works fine, then it isn't your cable and likely the adapter. Check the Ethernet cable and connection. This can do two thingshelp you get an internet connection and help you narrow down the source of the problem. More details in the post of mine thats marked as the answer in, How to troubleshoot Performance, Display, Network issues with Dell Universal Dock D6000. The steps you take to restart your modem and router can vary, but here are the general steps. 2 0 obj : 1891170. Here are some adapters you could try instead: Surface USB-C to HDMI Adapter. Consider usingit if the steps above dont help to get you connected. Wait at least 30 seconds or so. With the Dell Adapter you can add productivity options without sacrificing USB connectivity. However, if your PC is used for file or printer sharing, youll need to make your PC discoverable again by setting it to use a private network profile. To the right of it, selectRun as administrator>Yes. Windows 10 has built-in driver support for the Ethernet interface built into the DA300. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have connected Dell's D6000 USB-c hub to my XPS13 (9300). However, if your PC is used for file or printer sharing, youll need to make your PC discoverable again by setting it to use a private network profile. Uninstall the Ethernet network adapter driver and restart. Featuring the widest variety of port options available, the Dell USB-C Mobile Adapter - DA300 offers seamless video, network, and data connectivity, in a compact design. Make sure it says Connected underneath the network connection name. * Now I see lights on the DA300 - showing ethernet connection - however in Control Panel > Network and Internet > Network Connections I don't see ethernet connection ? Using the included USB 3.0 port, you're free to connect to a range of everyday . % HWYo9~G5Q`0v2^`, Dell USB-C Mobile Adapter DA300 User's Guide. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults. this docking station will work with Dell Latitude 5520 laptop. Connect to high resolution displays without compromising on performance, thanks to the USB-C Mobile Adapter's ability to support 4K resolution at 60Hz. To connect the adapter, it has a USB-C cable to take advantage of the USB-C port on your notebook. We have received the required details. I'd also recommend that you ensure the dock firmware is up to date. DA300#dell-usbc-mobile-adapter-da300#User's Guide More details in the post of mine thats marked as the answer in this thread. Jan 14, 2019. I like that the USB-C cable rewinds back into the adapter and tucks away neatly by simply twisting the bottom half. Connect your USB device to your laptop. Select Search on the taskbar, type Command prompt. If you had to remove the battery from the modem, put it back in. DA300 USB C Hub - connected to Dell XPS 13 2 in 1 - ethernet connection not working. You can only connect a peripheral to the HDMI port, or DisplayPort, or the VGA port at a time. Privacy Policy. In the "Advanced" section of your Realtek, you can enable "Energy-Efficient Ethernet". %PDF-1.5 If you connect the mobile adapter to a Thunderbolt or 15 W USB-C (DisplayPort Alt Mode) port on your computer, you can use one video out port, one Ethernet Type "Troubleshooter" in the Search box and hit enter. First it was doing the same. You can usually tell when theyre ready by looking at the status lights on the two devices. Some modems have a backup battery. To the right of it, select Run as administrator > Yes. Network reset might set each one of your known network connections to a public network profile. ? Dell DELL- DA300 Laptop docking station Compatible with: Dell. DP (display port) 4. Try these things first to help you fix or narrow down the connection problem. 1/20/2015 Edit: I am lowering it from a 4 star to a 3 star review. EAN: 8592978097585. 1. So, as stated previously in my review, My Dell XPS 15 9550 laptop needed thunderbolt driver and firmware upgrades that had to be found on the dell website (not automatically downloaded) to get this product to work at all for video. TheCommand Promptbutton will appear. Restart your modem and wireless router. In the meanwhile, you may receive assistance or suggestions from the community members as well. Solution: Unplug the network lead and power from the dock, wait 5 seconds and plug them back in. HooToo HT-UC001B Type-C to Multiport Hub. My Computers kingfitz Posts : 5 10 x64 e Thread Starter 08 May 2020 #3 That didnt work, but you got me on the right track to a fix. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. Connect to Wi-Fi instead. The Command Prompt button will appear. Best Buy has honest and unbiased customer reviews for Dell - USB-C Mobile Adapter - DA300 - 6-in-1 Adapter - Type C Laptop Compatible - Dock and Adapter - Black. endobj Innovative design ? I tried to reset my laptop several times but it didn't work. If it does, it might be a problem with the first cable. If it does, it might be a problem with the first cable. 7. After your PC restarts, Windows will automatically look for and install the network adapter driver. Using legacy video ports is also a . No guarantee your dock will have the latest even though you bought it recently. Network reset might set each one of your known network connections to a public network profile. Restart your PC. 261. -> With DA300 and generic USB-C to Ethernet adapter - nothing appearing Here are all my actions to fix -> I went into BIOS > System Configuration and Under Thunderbolt Adapter Configuration - Turn on * Enable Thunderbolt Boot Support * Enable Thunderbolt (and PCIe behind TBT) pre-boot modules At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: Type netsh winsock reset and select Enter. Confirm you are connecting DisplayPort on the DA300 to an HDMI port on the display. . For more information, please see our There is a ethernet port, USB-C, HDMI, USB 3.0 and VGA port as well. When I enabled it, the connection became very stable (more than before, I would see drops quite quickly). Plug the adapter into one of the PC's rear USB 3.1 ports to get the fastest connection speed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Consider this approach if your network connection stopped working properly after a recent update. If you can't connect to the Ethernet network on either PC, it might be a problem with your router, internet service provider, or USB to Ethernet adapter. This helps create a new connection to your internet service provider (ISP). Learn more with 37 Questions and 60 Answers for Dell - USB-C Mobile Adapter - DA300 - 6-in-1 Adapter - Type C Laptop Compatible - Dock and Adapter - Black. I tried "Network reset", set up IP, and it did connect to the ethernet once, but after I turn off my laptop and turn it back again, the signal was gone. If it does, it might be a problem with the first cable. If I right-click and uninstall in Device Manager and do a "scan for new hardware", it works again - but not for long. Select Search on the taskbar, typeDevice Manager, and then selectDevice Managerfrom the list of results. After uninstalling the driver, select theStartbutton >Power>Restart. However, I would recommend that you go back and disable those Thunderbolt boot-related options you changed in your BIOS. Use network reset. . If the previous steps didnt work, try to uninstall the network adapter driver, and then restart your computer. Wait for your PC to restart and see if that fixes the problem. MOKiN Type-C to C & HDMI & USB3.0. If one Ethernet cable doesnt work and you have another one nearby, try the other Ethernet cable to see if that works. Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache: Select Search on the taskbar, typeCommand prompt. Crisp 4K resolution at 60Hz and fast SuperSpeed USB 10 Gbps data transfer rate. Plug the power cord or AC adapter. The D6000's reliance on DisplayLink makes it a poor dock choice overall, especially on systems like yours that supports Thunderbolt 3 and can therefore run your desired setup from a "native GPU" dock. Open Settings > Network & Internet> Status. In the Device Manager, double-click on the Network adapters section to expand it. If you can connect, the source of the problem is likely due to your first PC. If your PC can't connect to the internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. I then disconnected the DA300 and removed the adapter from the network adapter list. The D6000s reliance on DisplayLink makes it a poor dock choice overall, especially on systems like yours that supports Thunderbolt 3 and can therefore run your desired setup from a native GPU dock. Check your Ethernet connection status at the top of the screen. On your router, make sure the Ethernet cable is plugged into the correct Ethernet portnot the Internet port thats used to connect your modem and router. Right-click on the entry for the Wi-Fi adapter and select Properties. Select "Hardware and Devices" under Devices option. Try to connect to the same network on a different device. SelectSettings >Network & internet>Ethernet . The Dell Adapter, USB-C to HDMI/VGA/Ethernet/USB 3.0 lets you connect to wired networks via an Ethernet port when needed. Any suggestions what to do to get it working? On a different device into one of the PC manufacturer and model name or number have been trying find Crisp, clear resolution without compromising on performance reuse it when I connected. Without compromising on performance modem, put it back in decent, but sadly, in case. I have been kicking myself after reading your excellent post on this.. 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