RealVNC support via chat/email/phone Our customer support team are on hand to help. The interface is simple and very easy to learn, plus it has support for multiple platforms. Our cloud service automatically brokers connections between devices wherever they are in the world and seamlessly connects them without firewall or router reconfiguration. During a support session, you still have control of your keyboard and mouse. Interactive tools help you connect to the customer and solve problems. The Connect TV solution from RealVNC allows NSP customer service representatives (CSRs) and installation engineers to remotely view and control Android TV customer premises equipment (CPE) at home or work, securely and in real-time. Release Notes. More on security. Show more Experience fast performance , reliability, security with 24/7 support. Annual subscriptions lead to repeat revenue for you as the reseller, supported by our customer service team. Contact us - RealVNC Contact us We'd love to hear from you First Name Last Name Email* Company Name Enquiry Stay connected with everything RealVNC* Yes! Is there a limit on the number of customer devices I can connect to? This page records changes made to VNC Connect, . Trusted bythousands ofIT teams worldwide. Our team will be in touch shortly to arrange your product demonstration. RealVNC uses cookies. VNC Connect comprises of Device Access and Instant Support. . Top 50 IT Management Products 2020, 4.6 stars, 55,000 reviews How does a technician start a session? However, please contact Sales if you need to change your subscription (for example, from Professional to Enterprise). "RealVNC remote access software is proving extremely useful in allowing our small helpdesk team to support staff located at sites around the whole of Poland." Secure remote access trusted by professionals. Your email address Description Please enter the details of your request. Cambridgeshire RealVNC are looking for an enthusiastic individual to join our team as Customer Service and Support Representative. CB1 2JH View our subscription pricing page for more detail. To chat with Sales or Support, please use the Help widget, RealVNC Limited In addition, if you are connecting from VNC Viewer running on a desktop computer, you can: This is a fantastic opportunity to take an active role in providing first class support to our global customer base. This allows them to engage with the lessons and we are a seeing a positive impact on their independence and confidence." Marc Peters, Technical Support, "Without RealVNC remote access software we wouldnt be able to multi-task as much as we do today in IT." marketing support. All rights reserved. RealVNC, VNC and RFB are trademarks of RealVNC Limited. Now I can access the computer remotely and see the issue." Your technician may need to reboot to solve a problem. Sign in/up Sign in or Create an account (and claim a free 14-day trial). A list of all sessions conducted by the technicians in your team is stored online. 15th December 2020-- Technicolor Connected Home and RealVNC announce today a joint initiative to enhance the ability of Network Service Providers (NSPs) to improve remote customer care for the surge in Android TV devices that are being deployed around the world.. Secure remote access trusted by professionals. I cannot even remember how we got along without it years ago!" Instant Support helps you better manage and resolve support requests so teams can get back on track as soon as possible. All rights reserved. You can sign into the RealVNC Help Center to manage your support requests and comment on knowledgebase articles to help us improve them. Read more. With this acquisition,. Secure support your customers can rely on Security is at the core of VNC Connect and critical to safeguarding your organization from external threats and unsolicited access. Its bulletproof!" If you purchase an Enterprise subscription you can drill down into a particular session and review or download a log of all chat, file transfer, elevation and reboot activity. All of which means less effort for the customer and faster time-to-resolution for you. Its bulletproof!" Protect user trust with a solution thats safe and secure. Best-in-class support, when you need it. For more information, please read ourprivacy policy. Check out our Help Center for more FAQs, technical docs and how-to guides. Copyright 2002-2022 RealVNC Limited. The former, is available across Windows, macOS, Linux (Ubuntu, Red, If you need to change the number of licenses you have, you can do so in. Run the Instant Support app You should find the Instant Support app in your Downloads folder. VNC Connect provides APIs for managing your tea. Marc Peters, Technical Support, "Without RealVNC remote access software we wouldnt be able to multi-task as much as we do today in IT." We're always looking for talented individuals to take usand themselvesto the next level. Attachments However, Instant Support is only available on Windows and macOS devices. The end user is notified that file transfer operations are occurring. Apple App Store 5M+ downloads, 4.5 stars, 100+ reviews Top 50 IT Management Products 2020, 4.6 stars, 55,000 reviews Best Software Reviews Platform. Up to 3 concurrent remote access sessions. Home. Strategic industries embed remote access in everyday devices, Compelling and measurable benefits for your business, Our solutions are built from the ground up with security and privacy in mind, Raise an issue if you spot a problem, or have a query, Our service brokers cloud connections between devices, relaying where necessary, For cloud connections, devices must be able to communicate with our service. For more information, please read ourprivacy policy. The Customer Success Manager (CSM) is a critical role in delivering our next phase of growth at RealVNC. 1 2 3 4. Customers can sometimes struggleto describe their tech issues. featured. Yes No We respect your data, see our Privacy policy See Supported platforms for VNC 5.x Supported Operating Systems Windows RealVNC software is tested and supported on operating systems supported by Microsoft. For more information, please read ourprivacy policy. Customers United States United Kingdom Canada India Ireland Netherlands Brazil 0 20 40 60 80 100 120 Employees of RealVNC Ong Ba Sou, Director of Technology, Information Systems. Customer Success Executive The company. Please note Support is for Professional and Enterprise subscribers and trialists only United States Sales: 1-800-637-5890 Channel Sales: 011 44 1223 737 938 Support: 1-800-685-9341 5am-4pm EST, 2am-1pm PST United Kingdom Sales: +44 1223 310 410 Skip the confusion and save time with VNC Connect. From Chat to two-way File Transfer, Instant Support's features give service teams the tools to find and fix support issues while in-session. Customer Service and Support Representative; Linux Systems Administrator; Senior Java Software Engineer (Cloud) . For more information, please read ourprivacy policy. VNC Connect Remote Support Software Secure, cost-effective remote access and support for your computer, from your desktop or mobile device. Copyright 2002-2022 RealVNC Limited. You can run concurrent sessions, but the number is capped by subscription level. The Instant Support app lets you share your screen with the IT technician so they can better help and assist you. "VNC Connect gives us the ability to extend our technical support out to users who are not in the office. 2. . RealVNC 21 st 169 Customer Comparing the market share of Zoho Assist and RealVNC Zoho Assist has a 2.80% market share in the Remote Support category, while RealVNC has a 0.26% market share in the same space. Since we charge by technician seats, rather than devices, you can connect to as many devices as you need. We do provide security support for RealVNC accounts, so if you have a VNC Connect Home subscription and your question relates to a specific security incident please contact our support team. Since we charge by technician seats, rather than devices, you can connect to as many devices as you need. RealVNC, VNC and RFB are trademarks of RealVNC Limited. This comes in handy when lawyers are travelling or working from home and having issues with their PC or applications." VNC Connect enables cloud or direct connectivity.. I would like to receive occasional educational content, special offers, exciting news and product updates. Adam Tuatai, Systems Administrator, 4.7 stars, 400+ reviews Sign in. With Instant Support, you can cut out all the back and forth and bypass the confusion. A unique, non-reusable 9-digit code communicated out-of-band by your technician is all an end user requires to start a session. 4.7 stars, 400+ reviews Adam Tuatai, Systems Administrator, "With VNC Connect installed on their tablets, visually impaired children can access the whiteboard from anywhere in the room. RealVNC, VNC and RFB are trademarks of RealVNC Limited. Its so light, cost effective and easy to use." If you prefer you can call us or chat live during office hours. Apple App Store 5M+ downloads, 4.5 stars, 100+ reviews On the other hand, RealVNC Connect comes in 2 packages: Home, Professional. How do I see a complete Instant Support session history? RealVNC is a highly successful software company based in Cambridge (UK) city centre. If you need anything else, please dont hesitate to get in touch. Shearvon Devenish, Information Systems Manager, "RealVNC remote access software is such a valuable tool to us. If you have a Free license key for VNC 5.x, you can migrate to a new, free Home subscription. Branding and app customization If you purchase an Enterprise subscription you can replace RealVNC's company name, logo and app icon with your own, so your end users will experience a brand they recognize and trust. See how to get started evaluating our two VNC Developer solutions. As the original developers of VNC remote access technology our software is used by hundreds of millions of users worldwide from the non-technical home user to IT professionals from global companies . The number of sessions each technician can undertake at once is restricted to ensure fair use. Please do not fill out this form, but visit our dedicated technical support website instead. Monday to Friday, English only. Helping users regarding the IT issues they face in their daily work. Our sales and support teams can be reached by live chat, by phone or by submitting a ticket. Best Software Reviews Platform. Wayne Evans, Systems Manager, "Before discovering RealVNC software, Id have to try and understand a problem from someone describing it or spend time travelling to their desk. If you need to change the number of licenses you have, you can do so inyour RealVNC account. Instant Support | RealVNC Choose Professional or Enterprise based on your needs Device Access for attended and unattended connections Instant Support for IT support teams and helpdesks Professional Up to 3 concurrent remote access sessions $ 16.99 Per helpdesk technician per month, billed annually. For more information, please read ourprivacy policy. customers. Apple App Store 5M+ downloads, 4.5 stars, 100+ reviews Wayne Hobbs, Satellite Control Network Analyst, "Our IT staff greatly value RealVNC remote access software as its easy to setup and use, while allowing them to provide support to our staff regardless of their location." Perfect forward secrecy ensures session data remains private to you now and in the future. Team Management APIs - managing API Access Keys. Ben Littleton, Systems and Network Manager, "Having used RealVNC remote access software on a daily basis for over 5 years, VNC has significantly increased productivity and become our life-line." Please note Support is for Professional and Enterprise subscribers and trialists only, Sales: 1-800-637-5890Channel Sales: 011 44 1223 737 938Support: 1-800-685-9341, Sales: +44 1223 310 410Channel Sales: +44 1223 737 938Support: +44 1223 310 405, Sales: 0800 888 6410Channel Sales: +44 1223 737 938Support: 0808 281 2668, Monday to Friday, English only. We are unable to provide any other form of technical support for VNC Connect Home subscriptions. This comes in handy when lawyers are travelling or working from home and having issues with their PC or applications." Ong Ba Sou, Director of Technology, Information Systems. Learning Technologist, "We use RealVNC remote access software pretty much anywhere we can from PCs to servers, to virtual desktops.
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